Popular Questions

At Paraíso Riviera Maya-Tours we are attached to local legislation in reference to security measures that involve the prevention of Covid-19, as well all our provider comply with regulations and health recommendations concerning protective material and safety to help prevent the spread of Covid-19.

Everybody wellness, families, staff and clients is our top priority, for them the following guidelines will apply:

  • The temperature and wellness of all those taking part in the service will be monitored daily, excluding and maintaining in quarantine any who display fever or symptoms.
  • The temperature of all attendees will be taken, and admission will be denied to those with a temperature of more than 37 degrees Celsius (99 Fahrenheit), and a full refund applied.
  • Bactericidal gel will be available before, during, and after the excursion.
  • The capacity of all vehicles will be reduced to 50% of their maximum capacity.
  • Transportation will be sanitized before customers board the unit, in addition it will be disinfected after each service and deep-cleaned every 24 hours
  • The use of masks is obligatory. The client must bring their own mask.
  • All our staff (drivers, guides) will wear a mask and gloves throughout the excursion.
  • A safe distance of one metre between clients will be maintained whenever possible.
  • All our clients will use the same seat during the tour, there will be a distance between each seat and the seat will be cleaned every time the client boards.
  • Handing out of printed material such as maps or brochures will be avoided.
  • Showing your voucher on your phone will be enough, it is not necessary to print out.

It is not necessary to print the voucher, it can be downloaded on your smartphone.

Yes, all excursions include transportation Hotel-Excursion-HotelHotels from Puerto Morelos, Hotel Zone and Downtown Cancun transfer additional fee of 15 usd will apply for some excursions.

If you have doubts before booking, you can contact us by WhastApp: +521 984 233-5480.

Riviera Maya Hotels: In most hotels the meeting point is from the lobby. As an external excursion agency, some hotels have assigned ameeting point. In other hotels the meeting point is at the main entrance of the hotel, it dependes of the Hotel policy.

Tulum Hotels: The meeting point for most of the hotels is at the Super Akí supermarket, right at the entrace main door (Federal Highway Tulum Ruinas s / n, 77780 Tulum, QR), in some excursions we pick up from your hotel.

Cancun Hotels Zone and Downtown: In most of the hotels the meeting point is from the lobby, accommodation in Cancun downtown, is given as a reference nearby point.
Note: Once the reservation is made we will contact you by WhatsApp to confirm the time and the meeting point.

Booking Process

Payment is made in dollars or mexinan pesos, it is important that you decide which currency you prefer before the excursion date.The excursions are published in dollars, if you choose to make the payment in another currency such as mexican pesos, we will contact you for confirm prices.

Yes it is possible, our agency offers the option to pay with cash at excursion date.For promotional packs, the payment is made on the first activity day, or the payments are broken down until the discount is applied to the last excursion. For some excursions or promotional packs a small deposit or full payment is required. This is because they are management fees required. Our reservation team will inform you if is necessary and they will be sending a link deposit.

We have a 100% secure online payment system that is protected against fraud unauthorized fraud.

Yes you can, our website offers a very easy and intuitive booking system, so you can pay securely online using a credit/debit card (Visa, MasterCard) or PayPal.

Yes of course! You just have to mention the person details who will take the tour instead of you.In the payment information, you must indicate your information so that the transaction is completed correctly.

Yes, as long as we have availability.-Excursions of small groups such us Chichén Itzá-Cenote Ikkil-Valladolid Premium, Tulum-Cobá-Snorkel Premium we recommend you book in advance, since they are few places and they sell out quickly. Excursion to Isla Contoy-Isla Mujeres, Isla Contoy being a biosphere reserve is highly protected and only 200 people per day are accepted, this excursion in summer season is of the best sellers, like Isla Blanca, we suggest you book in advance.

Depending of the activity, you can see it in the calendar of each one of them. During the summer, Easter, hollydays and weekends the places run out quickly, so we recommend making reservations as early as possible.

Yes of course! Feel free to contact us by WhatsApp.
Send us a WhatsApp message with the follow information: Excursion or package of interest, full name, traveling dates, hotel or accommodation place and possible doubts.
Contact WhatsApp Mexico + 521 984-233-5480
Contact WhatsApp Spain + 34

Prices and Discounts

Yes of course! We apply discounts for groups or families of more than 4 people in excursions over than 60 usd.
The packages already have a discount and no additional discount applies.
Please contact us by email: Info@excursionesrivieramayaparaiso.com or WhatsApp Mexico: +521 984 233 5480

Yes, a discount will apply with more than 3 excursions.
The packages already have a discount and no additional discount applies.
Please contact us by email: Info@excursionesrivieramayaparaiso.com or WhatsApp Mexico: +521 984 233 5480

Dates and Schedules

The excursion dates are subjet to availability, cultural excursions have stipulated days, we try to please you with your required dates, as far as possible, our reservation team will organize your itinerary.
requeridas, a la medida de lo posible, nuestro equipo de reservas os organizará vuestro itinerario.

You just have to verify that the day you want is available in the calendar you find inside the tour, right at the topWhat is the excursion departure time?Departure times are between 6:00 and 7; 45 am. Once you booked we will contact you by email or whatsapp to notify the time and the meeting point. It is important to mention that PREMIUM cultural excursions are more personalized, thus pick-up time is provided 48hr. to 24 hrs before the excursion.

Private Services

Premium cultural excursions may vary in private service, the price varies according to the number of people.


  • All activities are carried out normally throughout the year due the rain do not affect the activity.
  • Excursions with activity in the sea, if weather conditions are extreme  (for example, tropical storm), the maritime authority  will communicate, due they close the port, an alternative date or immediate refund of payment would be offered.
  • Free cancellation will apply 24 hours before arrival date in Riviera Maya.
  • Cancellation with less than 48 hours, a management fee will apply. That fee depends of excursion or service contracted.
  • Cancellations with less than 24 hours before the activity, if you are late or don’t show up, no refund will applied.
  • In case of health condition that activity cannot be performed, the full amount is reimbursed as long as be justified with a medical prescription signed by the hospital or doctor.
  • In some excursions a management fee up to 30% of the total amount, will applied.